Help Desk hours during Easter 2014 (12/04/2014)
Please note these amended hours for the 1300 137 425 support number during the Easter holidays 2014.
Operating hours will go back to normal from Tuesday April 22, 2014.
Technical Support & Accounts and Billing
1300 137 425
Thursday Apr 17: 9am - 6pm AEST
Friday Apr 18: 9am - 6pm AEST
Saturday Apr 19: 9am - 6pm AEST
Sunday Apr 20: 9am - 6pm AEST
Monday Apr 21: 9am - 6pm AEST
Hoax Emails (10/11/2011)
Beware of hoax emails designed to look like they've come from Chariot or TPG. We will NEVER send emails that request you to enter your personal information or redirect you to logon to where you are required to enter this information. NEVER provide your password or personal details in response to one of these emails.
A recent example:
Dear Email Account User,
You have receive this message as resulting to a wrong multiple password attempt on this account, Hence we shall be blocking this account temporarily to verify the IP location.
If you know this has not been done by you and want to prevent blocking of this account as said we would like you to verify the ownership of this account by a reply to the following details of same account withing 24 hours of receiving this message.
Year Of Opening Account:
Upon provision of the stated details, this will help us reconfirm your ownership to the account.
Chariot Account Management Team.
Users that are unsure if an email "appearing" to be from Chariot/TPG is a hoax please forward it to: firstname.lastname@example.org
Announcement: Payments at Chariot Adelaide office (25/05/2011)
The Service Counter at the Chariot, Leigh Street, Adelaide, office will no longer accept payments over the counter after June 30th, 2011.
If you previously made payments at our Adelaide office the payment alternatives now are:
Via bank deposit in any WESTPAC branch with the following information:
SA Chariot customers
Account Name: Chariot Internet Ltd.
Account Number: 220682
BSB Number: 034 000
Account Name: Chariot Ltd. trading as Picknowl
Account Number: 145070
BSB Number: 035 041
Once you have completed your direct deposit you will need to notify the Chariot office via phone, fax or email. Please include the time and date of the payment, the exact amount deposited and through which branch the payment was made. This information will be recorded on your file. To telephone dial 1300 137 425, or to fax dial 08 8291 8811 or send us an email to email@example.com.
Cheque or Money Orders can still be sent in the post. Please ensure you include your full name and your Chariot email address. Send to: Level 1, 5 Leigh St, Adelaide, SA 5000.
You can find your "biller code" and "reference number" on your latest invoice. If you are unsure on how to make a Bpay payment please contact your bank.
We have 3 different methods you could use.
1. Log into MYA on our Chariot website and manually make a payment using your credit card, don't worry it's a secure website!
2. You can call 1300 137 425 and make a credit card payment 24 hours a day!
3. You can have payments come automatically out of your credit card. Go to our forms page and download the "Credit Card Authority Form". The completed form can be faxed, posted or scanned/emailed to Chariot.
You can have payments come automatically out of your Bank account. Go to our forms page and download the "Direct Debit Form". The completed form can be faxed, posted or scanned/emailed to Chariot.
Please note that some of these payment methods are not available to all customers, If you are unsure please call our help desk on 1300 137 425.