Chariot aims to provide our Customers with the best possible service. If you haven’t received the service you expected or your would like to make a suggestion we always appreciate your feedback.

Customer Service is your main point of contact within Chariot whether you wish to discuss an issue regarding your account or you want information about our services.
Our Customer Service staff can be contacted by:

Email - service@chariot.net.au
Phone - 1300 147 425 at the cost of a local call
Fax - 08 8291 8811
Mail - Level 1, 5 Leigh St, Adelaide SA 5000

You will find the majority of matters can be handled on the first call. If further investigation is required we will give you a timeframe & keep you posted along the way.

Our Customer Service staff may escalate your case to a Technical Support Officer, our Customer Relations Team or even their Supervisor. If you are not satisfied with the way in which the Customer Service staff is dealing with your issue, you can request to be escalated to a Supervisor. We aim to respond to all written correspondence within one working day.

Chariot believes that its internal resolution process is the most effective and quickest way to resolve complaints. However If you are not satisfied with our handling of your issue and you have escalated this within Chariot, you may seek further assistance from external avenues of recourse in your state or territory.