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Email Problems

Solutions to the most common email related errors can be found here. Hopefully you will be able to find a fix to your problem.

Q. I get an error saying something like "The host 'pop3' could not be found. Please verify that you have entered the server name correctly...." and ends in "Error Number: 0x800CCC0D"

The two most common causes for this error are due to the mail server address being incorrect or your internet connection has failed. The first thing to do is see if you can view webpages. Try visiting a few sites like Google, Yahoo, and Microsoft. If you can not view these webpages then it looks like you are no longer connected to the internet, or your internet connection has stalled. Reboot your computer, reconnect to the internet and try again.

If you can view webpages ok, then chances are your email settings are incorrect. Make sure both the incoming and outgoing mailserver settings read See our Software Setup Guide for details on checking email settings.

Quite often antivirus software such as Norton and PC-Cillin will change the incoming mailserver to, 'localhost', or 'pop.antivirus'. They do this in an attempt to scan your emails for viruses BEFORE they get on your computer. This often causes problems however, and if you are having problems it is recommended that you disable the email scanning feature in your antivirus software. This doesn't mean you will not be protected against viruses, it just means that the virus will be detected after it arrives in your mail program, not before.

Q. I can receive mail, but get a "rcpt host" or "relay denied" error when trying to send.

This message may appear if you are connected through another provider but are trying to send mail using the Chariot mail server. If this is the case, you will need to set the SMTP, or "outgoing mail server", to be the other ISP.

If you have a question that you would like answered, email us at, and include FAQ in the subject.

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