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Monday 8th Sep, 2008 |
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Pre-Select Voice FAQs
Q1. What is Pre-Select and how does it work?
Q3. How long will it take to process my application?
Q4. Can I change between the capped and bundled package at any time? if so how do I go about it?
Q6. Do I receive any referral credit If I refer to friends to the new Pre-Select service?
Q9. How do I register my telephone and have the service enabled?
Q10. Can I use another provider if Pre-Selected with Chariot?
Q11. Will changing to Chariot Pre-Select effect my current Telephone features?
Q12. If I am having trouble with my phone line who do I contact?
Q13. How reliable will this service be, is it likely to suffer from congestion?
Q14. Will Pre-Selecting have any effect on an ADSL connection?
Q15. Do I have to dial any prefixes for STD or Overseas calls or do I just dial the normal number?
Q17. When do i get billed for my Chariot Pre-Select service?
Q18. How will my Voice bill from Chariot be sent to me - will it be posted or emailed?
Q19. What products can I bundle, and receive a 10% discount for?
Q20. Will my monthly line rental fee through my current Telco be effected in any way?
Q21. Do I get an itemized bill, showing all my calls?
Q23. How can I pay my bill? bpay, cc, direct debit, auto debit, etc?
Question 1: What is Pre-Select and how does it work?
Answer:
TOP
Pre-Select allows a customer to choose Chariot as the provider of their Long Distance , International and fixed to mobile Calls from their current telephone service. After changing to us these calls made by the customer will be billed by Chariot at our cheap rates, on the same monthly bill as your other services.
Question 2: What is the difference between the capped and the bundled option provided by Chariot for Pre-Select?
Answer:
TOP
The capped option of Pre-Select with Chariot will cap your calls at $2.00 for long distance for the first 60 minutes. It is capped at $1.50 for calls to mobiles for the first 6 minutes and for calls to to land line connections in the following countries: (CHINA, NEW ZEALAND, U.S.A, UK, FRANCE, GERMANY, CANADA, SINGAPORE, NORWAY, AUSTRIA, BELGIUM, HONG KONG, IRELAND, ITALY, JAPAN, NETHERLANDS, SPAIN, SWEDEN, SWITZERLAND, TAIWAN) the first 25 minutes will also be capped at $1.50. Standard call charges apply after these time periods.
Please see here for more information on call costs after these time frames and to other countries.
The bundled option still gives you great call rates, but gives you a 10% discount off your total monthly bill (Only includes regularly billed products), this includes your call costs on Pre-Select.
Question 3: How long will it take to process my application?
Answer:
TOP
Generally an application will take less than 48 hours, yet it could take up to 5 days. Until the application is fully processed your calls will still be billed by your current carrier.
Question 4: Can I change between the capped and bundled package at any time? if so how do I go about it?
Answer:
TOP
You may change at anytime, just send us an email or fax. This will affect all calls for the current month before you swap as well.
Question 5: Is there any minimum amount of time I have to stay with the Pre-Select service? .. if so are there any early termination fees?
Answer:
TOP
No, and you are under no contract with either Pre-Select option and no termination fees apply. However moving Pre-Select away means that you will lose the great call rates offered by Chariot Pre-Select and you will be charged for use of the Pre-Selected service until it is transferred to your preferred supplier.
Question 6: Do I receive any referral credit If I refer to friends to the new Pre-Select service?
Answer:
TOP
No, not currently.
Question 7: Does Chariot have an information pack with more details regarding the Pre-Select service which can be emailed to me?
Answer:
TOP
Yes, we can email you more info. Just send us an email or give us a call and one of our friendly operators will email or post you out more information.
Question 8: What about local calls?
Answer:
TOP
If your phone is registered for Pre-Select, Local Calls will be routed and billed by your normal Telephone Service Provider as normal and all Mobile, National and International Calls will be automatically diverted through Chariot at the cheaper rates.
Question 9: How do I register my telephone and have the service enabled
Answer:
TOP
If you wish to register for either of the Pre-Select options available from Chariot. Please download and print an application form from our website and post or fax it in to a Chariot Office. Or call our friendly staff on 1300 137 425.
Question 10: Can I use another provider if Pre-Selected with Chariot?
Answer:
TOP
Pre-Select customers will still have the ability to use another carriers override code to make calls.
Question 11: Will changing to Chariot Pre-Select effect my current Telephone features?
Answer:
TOP
No, these features are dependent on your local carrier.
Question 12: If I am having trouble with my phone line who do I contact?
Answer:
TOP
You will need to contact the carrier you are with for your Line rental.
Question 13: How reliable will this service be, is it likely to suffer from congestion?
Answer:
TOP
You should not notice any difference in making calls over Chariot Pre-Select. Chariot has tested the phone service in regional Australia for over a year and has not experienced any issues with congestion.
Question 14: Will Pre-Selecting have any effect on an ADSL connection?
Answer:
TOP
No, swapping to Chariot for Pre-Select will not have any effect on your ADSL Service in any way.
Question 15: Do I have to dial any prefixes for STD or Overseas calls or do I just dial the normal number?
Answer:
TOP
You don't need to do anything, just dial the number as normal including any Area or Country codes.
Question 16: If i need further help?
Answer:
TOP
Email voice@chariot.net.au or Call Chariot on 1300 137 425 for the cost of a local call anywhere in Australia.
Question 17: When do i get billed for my Chariot Pre-Select service?
Answer:
TOP
Every 1st of the month is the billing date for all monthly Services with Chariot once Pre-Select has commenced.
Question 18: How will my Voice bill from Chariot be sent to me - will it be posted or emailed?
Answer:
TOP
Chariot currently only offers the option to have your invoice emailed to you, however we give you the option to have your invoice emailed in PDF format or in HTML format. We also give the option for you to nominate the email address you would like these sent to, please contact us if you would like either of these changed.
Question 19: What products can I bundle, and receive a 10% discount for?
Answer:
TOP
As long as you have ADSL and Pre-Select on the same account you will receive a 10% discount on all the regularly billed products that you have on that same account, this includes ADSL and dial-up accounts, web services etc.
Question 20: Will my monthly line rental fee through my current Telco be affected in any way?
Answer:
TOP
If a customer currently has all their phone services provided by a single provider then Pre-Selecting Chariot as their provider of long distance, international and fixed to mobile service MAY result in changes to the charges raised by their provider of other services - ie line rental and local calls etc and we suggest that customers check with their current provider of these services.
Question 21: Do I get an itemized bill, showing all my calls?
Answer:
TOP
Yes, we email an itemized bill to you at the start of each month. You will also be able to check your usage through our web page. Remember that the details are only updated daily, and calls may take up to 72 hours to be displayed.
Question 22: If I am on the bundled package, will I still get the 10% off my Internet bill even if I have not made any std, international or mobile calls?
Answer:
TOP
As long as you make at least one call a month with Chariot you will receive the discount.
Question 23: How can I pay my bill? bpay, cc, direct debit, auto debit, etc?
Answer:
TOP
We accept the same form of payment as you previously had in place before taking up Pre-Select, please see here for our payment options.