WELCOME to

Health Rights

&

Community Action

(A South Australian Consumer Group)

Working together to improve the quality of health services offered.

 

PROMOTING A CONSUMER FOCUS IN HEALTH SERVICES BY:


One of the aims of this page is to empower consumers who have concerns with the health system to lodge a complaint. This will result in improvement to the quality of health care offered to all consumers.

 

Surveys:

In July this year, Health Rights conducted a survey of consumer’s experiences.

The survey results are now available in report form. Thank you for your patience.

Please click here  to download the Final Health Complaints Survey Report 2008

 

News:

Parliamentary Inquiry in to the Medical Board

The final report of the Parliamentary Inquiry in to the Medical Board of South Australia has been released. Click here to download.  -

The submission of the Health and Community Services Complaints Commissioner to the inquiry has been released. Click here to download.

Medical Board Registrar Joe Hooper has released a document outlining the changes introduced by the new Medical Board. Click here to download.

Click here to download our newsletter with an overview of the most recent hearing. The newsletter includes related information about issues arising from the inquiry.

Click here to go to a web page that has report on the issue of drug and alcohol testing in the aviation industry.

The Health & Community Services Complaints Commissioner

Leena Sudano is the Health & Community Services Commissioner. The office is now fully operational. 

Contact Details:

Office of the Health & Community Services Complaints Commssioner

PO Box 199 Rundle Mall

Adelaide SA 5000

Complaint Line 8226 8666  10am to 4pm Monday to Thursday

Telephone: 08 8226 8639   Fax: 08 8226 8620

Web:  http://www.hcscc.sa.gov.au/

Click here to read more about the Health Complaints Act 2004, and what it will mean for consumers.

Contents: Most of the material on this site is suitable for South Australia only. However where it is of use to other States or countries it is marked next to the document concerned.

If you have information you would like to send us on your respective State or country please email it to us at healthrights@chariot.net.au  

The Coroner's Court

The Coroner's Court has delivered the findings of its inquest in to the death of Ms Ruth Sorensen, involving Dr Mauro. Click here for a copy.

Site Map

1. About us

Membership Pamphlet

More about us

Health Rights  currently hold our meetings are held at Dale Street Women's Health Service, 47 Dale Street, Port Adelaide, 5015.

Meeting times for 2008 are 1:30 to 3:00 PM, on the third Wednesday of the month:

20th February      20th August

19th March          17th September

16th April             15th October

21st May             19th November

18th June            17th December

16th July

2. How to make a Complaint

    2.1 Writing a letter of complaint. Useful interstate and overseas.

    2.2 To help consumers of private health services lodge a complaint

    2.3 About registration bodies

3. Freedom of Information (FOI)

    3.1 How to access records

    3.2 Pro forma for FOI application

    3.3 Lodging a court application to appeal a FOI decision

4. News

    4.1 Consumers' Association of South Australia

Health Complaints Survey click here to down load

Summary Report click here to down load

5. Legislation

5.1 Updates South Australia

    5.1.1 S.A. Health Complaints Bill has been tabled: click here to down load

    5.1.2 Draft S.A. Medical Practice Legislation update. (Soon)

    5.1.3 Submissions to past legislative reviews.

5.2 National Legislation or Australian States and Territories. As available. Please submit we will place on web page space permitting.

6. Links to other useful sites/resources

Soon to be completed Useful interstate and overseas

7. Case Studies

Soon to be completed. Useful interstate and overseas.

Whilst Health Rights & Community Action (HR&CA) has used its best endeavors in publishing this web page, HR&CA does not warrant the accuracy of the information, nor does it accept any responsibility for the advice contained herein. The advice and information is provided in good faith, as guidance to consumers only and is not and should not be regarded as definitive.

Page last modified October 7, 2008