This agreement is with TPG Internet Pty Ltd (ABN 15 068 383 737). The direct debit service agreement is issued by TPG Internet Pty Ltd (user ID 142619).
It is your responsibility to:
A fee of $10 applies if the financial institution rejects a Direct Debit transaction.
Available payment methods are by bank account direct debit or by credit card. If you wish to change your payment method, please contact TPG customer service.
If you wish to alter the drawing arrangements for your next direct debit and your service does not include usage charges, please contact TPG Internet at least 7 days prior to the due date of your service package renewal. Otherwise if your service does include usage charges, please contact TPG Internet immediately to allow this change to be processed as soon as possible. TPG Internet cannot guarantee that changes can be made in time for the next direct debit but will strive to achieve this wherever possible. The drawing arrangements may include:
Where you consider that a drawing has been initiated incorrectly, you should first contact TPG Customer Service. If you are not satisfied with the response, please write to us. Your letter should be marked “Notice of Complaint” and addressed to: TPG Internet PO Box 1844, Macquarie Centre, NSW 2113.
TPG Internet will respond within 7 days of receiving your letter. TPG Internet has formal procedures for dealing with a complaint.
You may also direct any disputes, stops or cancellations through your financial institution.
You should be aware that there are risks involved with providing instructions and personal information over the internet.
TPG Internet reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution.
Your drawing arrangements are also governed by the terms and conditions of your TPG Internet account.